At Printer Ink Team, we strive to ensure your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we offer a straightforward 14-day return and refund policy.

Conditions for Returns:

  1. The return request must be initiated within 14 days from the date of delivery.
  2. The product must be in its original condition, unopened, and unused.
  3. All packaging, including seals and labels, must be intact and in its original form.
  4. Ensure that the item is securely packed for return to prevent damage during transit.

Return Process:

  1. Initiate the return by contacting our customer support team within 14 days of receiving your order.
  2. Provide your order details and reason for the return.
  3. Our team will guide you on the return process, including the return address.

Refund Process:

  1. Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  2. If approved, the refund will be processed, and a credit will be automatically applied to your original payment method.

Exclusions:

  1. Consumable items like opened ink or toner cartridges are non-returnable for hygiene reasons unless they are found to be defective upon receipt.
  2. Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

Damaged or Defective Products: In the rare event that you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or a refund, including any applicable return shipping costs.

Contact Us: If you have any questions or concerns regarding our return and refund policy, please feel free to contact our customer support team. We are here to assist you.

Note: This policy is effective from 05/12/2023 and is subject to change without prior notice. Please check our website for the most up-to-date policy.